How much does shipping cost?
SmokeWeapon offers FREE registered shipping(e.g. USPS for USA customers) to all orders around the world.
How long does free shipping take?
Once your order is placed, we try our best to pack the product thoroughly and have the package picked up by the courier at the same day. Orders during the weekend,holiday or busy hour will be shipped out on the next business day.
To North America:2-3 weeks
To Europe:2-3 weeks
To Australia & New Zealand:1-2 weeks
To Asian countries:1-2 weeks
We can not guarantee arrival dates or times due to custom check or courier issue, while we try our best to prevent any delays. Orders may be held up due to unforeseen circumstances.
You will receive a FULL REFUND if you still do not receive your order after 35 days you place the order.
Do you offer discreet packaging?
SmokeWeapon understands our customer’s concerns about privacy and discretion. Thus we try our best to ensure our packages are discreet, and all packages are shipped in unmarked brown cardboard box. Nowhere on the outside of your package will you see the words “SmokeWeapon”.
Our products are for persons 18 years or older and we do not ship to minors.
What happens if my item breaks during shipping?
SmokeWeapon uses cautious packing method in order to secure your product arrives in a flawless condition, thus it is unlikely you will receive a damaged item.
However, one in a thousand time product becomes broken during delivery due to careless management by courier, and we understand how frustrated to receive a broken product, but don’t worry, please contact us via (firstname.lastname@example.org) within 48 hours of package received with your order number and a few photos of the broken items. We will go back to you ASAP with a solution. See our Return and Refund Policy here.
Please note：DO NOT try to fix the broken item and SmokeWeapon might need it back.
Shipping restrictions, import duties and customs
Customers are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from SmokeWeapon.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders may be subject to confiscation or customs dutiess levied by the destination country. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.